Shipping & Returns
This page summarises Sancity Mall KE delivery and return handling. Product-specific or order-specific arrangements confirmed directly with the customer take priority where applicable.
Last updated: 22 September 2026Delivery charges
Where a delivery zone has a published fee, checkout adds it to the order total. For unlisted or quote-required locations, Sancity confirms the delivery charge before asking the customer to pay.
Delivery timing
Any delivery timing shown on the website is an estimate, not a guaranteed arrival time. Sancity may contact the customer where stock, routing, traffic or courier conditions affect fulfilment.
Pickup
Pickup orders can be collected from the pickup point shown at checkout after Sancity confirms that the order is ready. Customers should not travel for pickup until they receive that confirmation.
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, contact Sancity promptly and keep the product, packaging and order reference available for review. Photos may be requested so the issue can be assessed quickly.
Returns and refunds
Return approval depends on the product condition, the reason for return and applicable consumer rights. Change-of-mind returns are not automatically guaranteed, so eligibility should be confirmed before sending anything back.
Approved refunds or replacements are processed after the returned item or supporting evidence has been reviewed. Payment-processing or delivery charges may be treated separately where appropriate.
Need help?
Contact Sancity Mall KE using the website WhatsApp button or email Sancitymallke@gmail.com and include your order reference where available.